Support center NAO6
Troubleshooting
Nao has fallen
Nao will try to stand up on its own.
The current activity is automatically stopped.
NAO tries to recover the last stable posture he was in (sitting or standing) and will not stop trying until this posture is recovered.
When an attempt fails, NAO disables its Stiffness so a human can put NAO in a more favorable position, (sit or crouch). That way, NAO’s next attempt will be successful.
I forgot my Robot password
You can perform a Factory Reset with Robot Settings to reset the password of your robot.
You will need your SoftBank Robotics account and password.
By default, or after a Factory Reset, the robot’s name and password are:
- Robot name: nao
- Robot password: nao
A part of my NAO is too hot
Depending on how you use your robot, this might be normal.
- Turn OFF your robot or put your robot in Rest mode.
- Let your robot cool down.
If the overheat happens again, you might need to contact Support.