Support center Choregraphe
Troubleshooting
NAO Can't connect to Choregraphe
- Make sure NAO and your computer are connected to the same Network.
- A robot can only be connected to one Choregraphe session at a time.
- Make sure no one is already connected to your robot with Choregraphe.
- Make sure your Choregraphe version is the same as the NAOqi version.
- If NAO has not been correctly disconnected from the last Choregraphe session, you will get an error message. Just reboot NAO to solve this issue.
Error message “ VCOMP120.DLL ERROR” when you start Choregraphe
If the error message : “VCOMP120.DLL file cannot be found” pops out, you have to install the file.
How to install VCOMP120.DLL ?
Follow one of the 2 methods described below :
Method 1 (automatic installation)
Click the following link to download the Visual C++ Redistributable Packages for Visual Studio 2013 :https://www.microsoft.com/en-us/download/details.aspx?id=40784
The Visual C++ Redistributable Packages install run-time components that are required to run C++ applications that are built by using Visual Studio.
Method 2 (manual installation)
Click the following link to download the file :https://www.sts-tutorial.com/download/file/MjU4MQ==Extract the file.
Paste the vcomp120.dll file into the folder C:/Windows/System32/
MacOS 15, Error message : “The application “Finder” does not have permission to open “(null)”
If you see a dialog box that states : “The application “Finder” does not have permission to open “(null)”
Please follow the workaround below :
- Open up the Terminal app.
- Drag the Choregraphe icon into the Terminal. You should see text appear pointing to it’s path.
The text should be something like: /Users/username/Downloads/Choregraphe\ 2.8.8/Choregraphe.app - Add /Contents/MacOS/choregraphe to this path, so that it looks something like this (note that there may have been a space after “Choregraphe.app” which you need to first delete): /Users/username/Downloads/Choregraphe\ 2.8.8/Choregraphe.app/Contents/MacOS/choregraphe
- Press the ENTER key. Mac OS will take some time to verify it, and raise a dialog box with “Choregraphe” Not Opened.”
Click Done on this dialog box. - Now open up Privacy & Security section of System Settings.
- Scroll down to find “Choregraphe” was blocked to protect your mac.
Click Open Anyway. - Now go back to the terminal. Press the Up arrow key to bring back the previous command, and execute it again. The command should be something like: /Users/username/Downloads/Choregraphe\ 2.8.8/Choregraphe.app/Contents/MacOS/choregraphe
- MacOS will bring up a dialog box to Open “Choregraphe”?.
Click on Open Anyway. - Choregraphe should be able to start now.
To start Choregraphe in the future, use
the terminal command.
- If you see a dialog box that states The 3D view of Choregraphe has crashed, then please select Try once without the 3D.
Need to download and install again?