{"id":10494,"date":"2026-02-10T13:51:03","date_gmt":"2026-02-10T13:51:03","guid":{"rendered":"https:\/\/maxtronics.com\/?page_id=10494"},"modified":"2026-02-19T09:07:28","modified_gmt":"2026-02-19T09:07:28","slug":"troubleshooting","status":"publish","type":"page","link":"https:\/\/maxtronics.com\/en\/troubleshooting\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10494\" class=\"elementor elementor-10494\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8073828 e-grid e-con-full e-con e-parent\" data-id=\"8073828\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75b648a elementor-widget-tablet__width-auto elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"75b648a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Support center\nNAO6<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-86ea95f e-flex e-con-boxed e-con e-parent\" data-id=\"86ea95f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c87143 elementor-widget elementor-widget-spacer\" data-id=\"1c87143\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cdc4a21 elementor-widget elementor-widget-heading\" data-id=\"cdc4a21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b>Troubleshooting<\/b>\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16d987a e-flex e-con-boxed e-con e-parent\" data-id=\"16d987a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-453b67a elementor-widget elementor-widget-n-accordion\" data-id=\"453b67a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7250\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7250\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Nao has fallen <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Calque_2\" data-name=\"Calque 2\" viewBox=\"0 0 42.21 35.06\"><defs><style>      .cls-1 {        fill: #fff;        stroke: #fff;        stroke-miterlimit: 10;        stroke-width: .05px;      }    <\/style><\/defs><path class=\"cls-1\" d=\"M21.27,32.92c4.3.08,6.6-4.45,6.6-4.45l12.42-22.12c.14-.39.22-.8.22-1.24,0-1.97-1.6-3.57-3.57-3.57-1.23,0-2.32.63-2.96,1.58l-12.64,22.55h-.11S8.57,3.11,8.57,3.11c-.64-.95-1.73-1.58-2.96-1.58-1.97,0-3.57,1.6-3.57,3.57,0,.44.08.85.22,1.24l12.42,22.12s2.3,4.53,6.6,4.45\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7250\" class=\"elementor-element elementor-element-6e79d87 e-con-full e-flex e-con e-child\" data-id=\"6e79d87\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7250\" class=\"elementor-element elementor-element-295ccb9 e-flex e-con-boxed e-con e-child\" data-id=\"295ccb9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15eb68d elementor-widget elementor-widget-text-editor\" data-id=\"15eb68d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nao will try to stand up on its own.<br \/><br \/>The current activity is automatically stopped.<br \/><br \/>NAO tries to recover the last stable posture he was in (sitting or standing) and will not stop trying until this posture is recovered.<br \/>When an attempt fails, NAO disables its Stiffness so a human can put NAO in a more favorable position, (sit or crouch). That way, NAO\u2019s next attempt will be successful.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7251\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7251\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I forgot my Robot password <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Calque_2\" data-name=\"Calque 2\" viewBox=\"0 0 42.21 35.06\"><defs><style>      .cls-1 {        fill: #fff;        stroke: #fff;        stroke-miterlimit: 10;        stroke-width: .05px;      }    <\/style><\/defs><path class=\"cls-1\" d=\"M21.27,32.92c4.3.08,6.6-4.45,6.6-4.45l12.42-22.12c.14-.39.22-.8.22-1.24,0-1.97-1.6-3.57-3.57-3.57-1.23,0-2.32.63-2.96,1.58l-12.64,22.55h-.11S8.57,3.11,8.57,3.11c-.64-.95-1.73-1.58-2.96-1.58-1.97,0-3.57,1.6-3.57,3.57,0,.44.08.85.22,1.24l12.42,22.12s2.3,4.53,6.6,4.45\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7251\" class=\"elementor-element elementor-element-ff4067a e-con-full e-flex e-con e-child\" data-id=\"ff4067a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7251\" class=\"elementor-element elementor-element-7379650 e-flex e-con-boxed e-con e-child\" data-id=\"7379650\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00a96da elementor-widget elementor-widget-text-editor\" data-id=\"00a96da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can perform a\u00a0Factory Reset\u00a0with\u00a0Robot Settings\u00a0to reset the password of your robot.<br \/>You will need your SoftBank Robotics account and password.\u00a0<br \/><br \/>\u00a0By default, or after a Factory Reset, the robot\u2019s name and password are:<\/p><ul><li>Robot name: nao<\/li><li>Robot password:\u00a0nao<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-7252\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-7252\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> A part of my NAO is too hot <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Calque_2\" data-name=\"Calque 2\" viewBox=\"0 0 42.21 35.06\"><defs><style>      .cls-1 {        fill: #fff;        stroke: #fff;        stroke-miterlimit: 10;        stroke-width: .05px;      }    <\/style><\/defs><path class=\"cls-1\" d=\"M21.27,32.92c4.3.08,6.6-4.45,6.6-4.45l12.42-22.12c.14-.39.22-.8.22-1.24,0-1.97-1.6-3.57-3.57-3.57-1.23,0-2.32.63-2.96,1.58l-12.64,22.55h-.11S8.57,3.11,8.57,3.11c-.64-.95-1.73-1.58-2.96-1.58-1.97,0-3.57,1.6-3.57,3.57,0,.44.08.85.22,1.24l12.42,22.12s2.3,4.53,6.6,4.45\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7252\" class=\"elementor-element elementor-element-7b08fbd e-con-full e-flex e-con e-child\" data-id=\"7b08fbd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-7252\" class=\"elementor-element elementor-element-3e40748 e-flex e-con-boxed e-con e-child\" data-id=\"3e40748\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9258fa7 elementor-widget elementor-widget-text-editor\" data-id=\"9258fa7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Depending on how you use your robot, this might be normal.<br \/><br \/><\/p><ol><li>Turn OFF your robot or put your robot in Rest mode.<\/li><li>Let your robot cool down.<\/li><\/ol><p><br \/>If the overheat happens again, you might need to contact Support.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55442e9 e-flex e-con-boxed e-con e-parent\" data-id=\"55442e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-74c24ba e-con-full e-flex e-con e-child\" data-id=\"74c24ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6f8505f e-con-full e-flex e-con e-child\" data-id=\"6f8505f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4174bfb elementor-widget elementor-widget-text-editor\" data-id=\"4174bfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>To go further<\/strong><\/h3><p><a href=\"https:\/\/maxtronics.com\/nao-robot-user-guide\/\"><u>NAO User Guide<\/u><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9354b1 elementor-widget elementor-widget-spacer\" data-id=\"e9354b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d97fa9 elementor-widget elementor-widget-text-editor\" data-id=\"8d97fa9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>Couldn&#8217;t find what you need ?<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bab2182 elementor-widget elementor-widget-button\" data-id=\"bab2182\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/maxtronics.com\/maxtronics-support\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact the support team<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e90e34 elementor-widget elementor-widget-spacer\" data-id=\"8e90e34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5af2aa5 e-flex e-con-boxed e-con e-parent\" data-id=\"5af2aa5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c925296 elementor-widget elementor-widget-spacer\" data-id=\"c925296\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Support center NAO6 Troubleshooting Nao has fallen Nao will try to stand up on its own. The current activity is automatically stopped. NAO tries to recover the last stable posture he was in (sitting or standing) and will not stop trying until this posture is recovered.When an attempt fails, NAO disables its Stiffness so a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","iawp_total_views":8,"footnotes":""},"class_list":["post-10494","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/maxtronics.com\/en\/wp-json\/wp\/v2\/pages\/10494","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maxtronics.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/maxtronics.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/maxtronics.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/maxtronics.com\/en\/wp-json\/wp\/v2\/comments?post=10494"}],"version-history":[{"count":9,"href":"https:\/\/maxtronics.com\/en\/wp-json\/wp\/v2\/pages\/10494\/revisions"}],"predecessor-version":[{"id":11081,"href":"https:\/\/maxtronics.com\/en\/wp-json\/wp\/v2\/pages\/10494\/revisions\/11081"}],"wp:attachment":[{"href":"https:\/\/maxtronics.com\/en\/wp-json\/wp\/v2\/media?parent=10494"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}